Difference between revisions of "Help:Contents"

From CrossWire Bible Society
Jump to: navigation, search
(Live Chat: Some of the CrossWire projects also have their own IRC room. irc.freenode.net #xiphos)
(General Remarks)
 
(46 intermediate revisions by 5 users not shown)
Line 1: Line 1:
=Reporting Bugs and Requesting Features=
 
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
+
==General Remarks==
 
Most questions that we receive have been answered in our [[EnduserFAQ|Frequently Asked Questions (FAQ)]]. Please read this first.
 
Most questions that we receive have been answered in our [[EnduserFAQ|Frequently Asked Questions (FAQ)]]. Please read this first.
  
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.
+
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check [[DevTools:Program Crash]].
  
 
Let us know the following:
 
Let us know the following:
 
* '''Software''': Which application are you using?
 
* '''Software''': Which application are you using?
** The SWORD Project for Windows
 
** Bibletime
 
** Xiphos (formerly GnomeSword)
 
** MacSword
 
** BibleDesktop
 
** FlashCards
 
** etc.
 
 
 
* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
 
* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
 
 
* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
 
* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
 
 
* '''Operating System'''
 
* '''Operating System'''
** Windows (9x, 2000, NT, ME, XP, Vista)
 
** MacOSX (Panther, Tiger, Leopard)
 
** Linux (which distrubution)
 
** etc.
 
 
 
* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
 
* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
  
 
==Specific Application Support==
 
==Specific Application Support==
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, GnomeSword, or MacSword please see these websites directly for better answers. If you are having problems installing an application, please read it's installation instructions first.
+
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.
  
 
==Email Support==
 
==Email Support==
Line 45: Line 29:
 
<td>sword-support at crosswire dot org</td>
 
<td>sword-support at crosswire dot org</td>
 
</tr>
 
</tr>
</table>
 
 
==Mailing List Support==
 
At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.
 
 
===General Mailing Lists===
 
<table border="1" cellspacing="0" cellpadding="5">
 
<tr>
 
    <th>Name</th>
 
    <th>Description</th>
 
    <th>List Address<br/>(subscribers only)</th>
 
  </tr>
 
  <tr>
 
    <td>sword-info<br/>[http://www.crosswire.org/mailman/listinfo/sword-info Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-info Archives]</td>
 
    <td>A very low volume list where significant updates to The SWORD Project for Windows are announced.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>bibledesktop-announce<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-announce Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-announce Archives]</td>
 
    <td>A very low volume list where significant updates to Bible Desktop are announced.</td>
 
    <td rowspan="1" colspan="1">No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>bibledesktop-users<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-users Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-users Archives]</td>
 
    <td>A medium volume list to allow users to discuss usage of Bible Desktop.</td>
 
    <td>bibledesktop-users at crosswire dot org</td>
 
  </tr>
 
</table>
 
 
===Developer's Mailing Lists===
 
<table border="1" cellspacing="0" cellpadding="5">
 
<tr>
 
    <th>Name</th>
 
    <th>Description</th>
 
    <th>List Address<br/>(subscribers only)</th>
 
  </tr>
 
  <tr>
 
    <td>sword-devel<br/>[http://www.crosswire.org/mailman/listinfo/sword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various Sword application and module developers.</td>
 
    <td>sword-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>jsword-devel<br/>[http://www.crosswire.org/mailman/listinfo/jsword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various JSword project developers.</td>
 
    <td>jsword-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>bt-devel<br/>[http://www.crosswire.org/mailman/listinfo/bt-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bt-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various BibleTime project developers.</td>
 
    <td>bt-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>sword-cvs<br/>[http://www.crosswire.org/mailman/listinfo/sword-cvs Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-cvs Archives]</td>
 
    <td>A potentially high volume list of all software changes to the SWORD project.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>jsword-svn<br/>[http://www.crosswire.org/mailman/listinfo/jsword-svn Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-svn Archives]</td>
 
    <td>A potentially high volume list of all software changes to the JSword projects.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
 
</table>
 
</table>
  
 
==Live Chat==
 
==Live Chat==
You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:
+
You may also try our live forum on [http://en.wikipedia.org/wiki/Internet_Relay_Chat Internet Relay Chat] (IRC), using your favorite IRC client. Just point it to:
 
  irc.freenode.net #sword
 
  irc.freenode.net #sword
  
Some of the CrossWire projects also have their own IRC room.  
+
Some of the CrossWire projects also have their own IRC channel.  
 
  irc.freenode.net #xiphos
 
  irc.freenode.net #xiphos
  
 
For a simple web based, IRC client use [http://embed.mibbit.com/?server=irc.freenode.net&channel=%23sword Mibbit irc.freenode.net #sword].
 
For a simple web based, IRC client use [http://embed.mibbit.com/?server=irc.freenode.net&channel=%23sword Mibbit irc.freenode.net #sword].
  
==Forums==
+
[[Category:Support]]
If you are looking for support or a place to discuss CrossWire and its products/activities, try [http://crosswire.org/forums our forums] instead.
+
[[Category:Mailing lists]]
 
+
==Bug/Request Tracking==
+
Each project has its own reporting mechanism. Here are a few:
+
* [http://crosswire.org/bugs/secure/BrowseProject.jspa?id=10004 The SWORD Project for Windows (code name: BibleCS)]
+
* [http://sourceforge.net/tracker/?group_id=954 BibleTime]
+
* [http://sourceforge.net/tracker/?group_id=5528 GnomeSword]
+
* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10000 BibleDesktop]
+
* [http://sourceforge.net/tracker/?group_id=73300 MacSword]
+
* [http://code.google.com/p/bpbible/issues BPBible]
+
* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10011 Module Problems]
+
 
+
==Snail Mail==
+
The CrossWire Bible Society
+
P. O. Box 2528
+
Tempe, AZ  85280-2528
+

Latest revision as of 22:00, 8 January 2018

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

General Remarks

Most questions that we receive have been answered in our Frequently Asked Questions (FAQ). Please read this first.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check DevTools:Program Crash.

Let us know the following:

  • Software: Which application are you using?
  • Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
  • Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
  • Operating System
  • Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.

Email Support

Comments / Feedback sword-feedback at crosswire dot org
Bug Reports sword-bugs at crosswire dot org
General Questions sword-support at crosswire dot org

Live Chat

You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:

irc.freenode.net #sword

Some of the CrossWire projects also have their own IRC channel.

irc.freenode.net #xiphos

For a simple web based, IRC client use Mibbit irc.freenode.net #sword.