Difference between revisions of "Help:Contents"

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(General Remarks)
 
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=Reporting Bugs and Requesting Features=
 
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 +
==General Remarks==
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Most questions that we receive have been answered in our [[EnduserFAQ|Frequently Asked Questions (FAQ)]]. Please read this first.
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 +
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check [[DevTools:Program Crash]].
  
 
Let us know the following:
 
Let us know the following:
* Which application are you using? (e.g. The SWORD Project for Windows, BibleDesktop, BibleTime, GnomeSword, MacSword, ...)
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* '''Software''': Which application are you using?
* Which version of the application are you using? (If at all possible it is best to use the most recent version of your application.)
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* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
* Which module (Bible, Commentary, Dictionary, ...) do you see the problem in? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
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* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
* Is there something else we need to know in order to see the problem?
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* '''Operating System'''
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* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
 +
 
 +
==Specific Application Support==
 +
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.
  
 
==Email Support==
 
==Email Support==
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<table border="0" cellspacing="0" cellpadding="5">
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<tr>
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<td>'''Comments / Feedback'''</td>
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<td>sword-feedback at crosswire dot org</td>
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</tr>
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<tr>
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<td>'''Bug Reports'''</td>
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<td>sword-bugs at crosswire dot org</td>
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</tr>
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<tr>
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<td>'''General Questions'''</td>
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<td>sword-support at crosswire dot org</td>
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</tr>
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</table>
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==Live Chat==
 +
You may also try our live forum on [http://en.wikipedia.org/wiki/Internet_Relay_Chat Internet Relay Chat] (IRC), using your favorite IRC client. Just point it to:
 +
irc.freenode.net #sword
 +
 +
Some of the CrossWire projects also have their own IRC channel.
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irc.freenode.net #xiphos
  
==Mailing List Support==
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For a simple web based, IRC client use [http://embed.mibbit.com/?server=irc.freenode.net&channel=%23sword Mibbit irc.freenode.net #sword].
  
==Bug/Request Tracking==
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[[Category:Support]]
Each project has its own reporting mechanism. Here are a few:
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[[Category:Mailing lists]]
* [http://crosswire.org/bugs/secure/BrowseProject.jspa?id=10004 SWORD Project for Windows (code name: BibleCS)]
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* [http://sourceforge.net/tracker/?group_id=954 BibleTime]
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* [http://sourceforge.net/tracker/?group_id=5528 GnomeSword]
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* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10000 BibleDesktop]
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* [http://sourceforge.net/tracker/?group_id=73300 MacSword]
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* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10011 Module Problems]
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Latest revision as of 22:00, 8 January 2018

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

General Remarks

Most questions that we receive have been answered in our Frequently Asked Questions (FAQ). Please read this first.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check DevTools:Program Crash.

Let us know the following:

  • Software: Which application are you using?
  • Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
  • Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
  • Operating System
  • Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.

Email Support

Comments / Feedback sword-feedback at crosswire dot org
Bug Reports sword-bugs at crosswire dot org
General Questions sword-support at crosswire dot org

Live Chat

You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:

irc.freenode.net #sword

Some of the CrossWire projects also have their own IRC channel.

irc.freenode.net #xiphos

For a simple web based, IRC client use Mibbit irc.freenode.net #sword.