Difference between revisions of "EnduserFAQ"

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(Do you or will you have NIV/NASB/NLT/Message/KJV/other translation?)
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==End user FAQ==
 
==End user FAQ==
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Here are some commonly asked questions about the Crosswire and the SWORD Project and aswers to them.
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Crosswire is a non-commercial organization which produces Bible related Free Software. We have several software products. We also have several text modules (Bible translations, commentaries, lexicons...) which can be used with our software. All products are made by individual volunteers who may or may not be related to each other and may or may not know each other's work. Therefore it's important that you first know which product you have questions about. Then you can select the category and question below. If your question is not answered here and you have to ask us directly, please attach as much information about your problem as possible, especially about the product you are using.
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===Questions about text modules===
 
===Questions about text modules===
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====I have purchased and lost a key to a locked module. Can you tell me what it is?====
 
====I have purchased and lost a key to a locked module. Can you tell me what it is?====
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====Personal modules shows some strange text, why?====
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It was a bug in the configuration file (mods.d\personal.conf). You can download and re-install the latest version but then you may loose the contents. You can also replace only the configuration file with the new one.
  
 
===Questions about what we do for free or for money===
 
===Questions about what we do for free or for money===
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If you don't find an answer to your question here and want to ask directly, PLEASE TELL US WHAT SOFTWARE YOU ARE USING. There are many products related to Crosswire. The most common is The Sword Project for Windows. It's extremely difficult to answer a question like "I'm trying to open a Bible but it doesn't work" if we don't even know which application you are using. It also helps if you attach as much exact information about your problem as possible, like "After I have opened the program I select action A from the menu and click button B, but it does nothing". NOT something like "I can't do C".
 
If you don't find an answer to your question here and want to ask directly, PLEASE TELL US WHAT SOFTWARE YOU ARE USING. There are many products related to Crosswire. The most common is The Sword Project for Windows. It's extremely difficult to answer a question like "I'm trying to open a Bible but it doesn't work" if we don't even know which application you are using. It also helps if you attach as much exact information about your problem as possible, like "After I have opened the program I select action A from the menu and click button B, but it does nothing". NOT something like "I can't do C".
  
====Somebody sells your software in net, is it right?====
+
Many problems are due to outdated software or text modules. Please check first which version you are running. Notice also your operating system and version.
It's not forbidden to sell [http://www.gnu.org/philosophy/philosophy.html Free Software]. However, according to licence the source code must be included. Some people also sell free programs without telling that they are really free, and that is morally wrong.
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====How do I uninstall?====
 
====How do I uninstall?====
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====Do you have a Sword program for my phone? my pda? my handheld?====
 
====Do you have a Sword program for my phone? my pda? my handheld?====
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Maybe.
  
 
====I've found a bug. How do I report it?====
 
====I've found a bug. How do I report it?====
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====How do I do something in MacSword? BibleTime? GnomeSword? BibleDesktop? The SWORD Project for Windows?====
 
====How do I do something in MacSword? BibleTime? GnomeSword? BibleDesktop? The SWORD Project for Windows?====
 +
 +
====Somebody sells your software in net, is it right?====
 +
It's not forbidden to sell [http://www.gnu.org/philosophy/philosophy.html Free Software]. However, according to licence the source code must be included. Some people also sell free programs without telling that they are really free, and that is morally wrong.

Revision as of 13:58, 12 June 2007

End user FAQ

Here are some commonly asked questions about the Crosswire and the SWORD Project and aswers to them.

Crosswire is a non-commercial organization which produces Bible related Free Software. We have several software products. We also have several text modules (Bible translations, commentaries, lexicons...) which can be used with our software. All products are made by individual volunteers who may or may not be related to each other and may or may not know each other's work. Therefore it's important that you first know which product you have questions about. Then you can select the category and question below. If your question is not answered here and you have to ask us directly, please attach as much information about your problem as possible, especially about the product you are using.


Questions about text modules

Do you or will you have NIV/NASB/NLT/Message/NKJV/other translation?

What happened to the Portuguese module?

It was removed because it was not what it claimed to be, had errors and probably violated some copyrights. There has been new one under work but it needs volunteers.

Where are the Deuterocanonical or Apocryphal books?

Sword doesn't support them yet. It's under work. The reason is technical, not theological. Sword developers are mostly protestant as far as I know, but we don't take theological stances with our software. Maybe those who started the Sword programming library just wanted to make something which worked and was enough for themselves. But whichever the reason is, now it's apparent that Apocryphal books are also needed and we are working on that.

How do I convert e-Sword modules to Sword modules?

I have purchased and lost a key to a locked module. Can you tell me what it is?

Personal modules shows some strange text, why?

It was a bug in the configuration file (mods.d\personal.conf). You can download and re-install the latest version but then you may loose the contents. You can also replace only the configuration file with the new one.

Questions about what we do for free or for money

Would you send me free Bibles or other material?

It is very unfortunate that some web sites have "information" according to which we are able to help you get free material. That is not true. There is no money involved in our work and we handle only electronic material. All our products are freely downloadable on our web site and that is all we do.

Can I donate to your ministry?

No, there is no money involded in our work.

Would you donate to my ministry?

No, there is no money involved in our work.

Can I sell advertising on your website?

No, there is no money involved in our work.

Will you allow me to link your website on my website in exchange for linking mine on yours?

We don't do link exchange. We may link to some websites if we find it appropriate and you may freely link to ours.

Where's my CD?

Maybe it doesn't even exist yet. Frankly said, we are not good at those things because we are not commercial actors. Send a mail to our support list, maybe it helps.

Questions about our software

If you don't find an answer to your question here and want to ask directly, PLEASE TELL US WHAT SOFTWARE YOU ARE USING. There are many products related to Crosswire. The most common is The Sword Project for Windows. It's extremely difficult to answer a question like "I'm trying to open a Bible but it doesn't work" if we don't even know which application you are using. It also helps if you attach as much exact information about your problem as possible, like "After I have opened the program I select action A from the menu and click button B, but it does nothing". NOT something like "I can't do C".

Many problems are due to outdated software or text modules. Please check first which version you are running. Notice also your operating system and version.


How do I uninstall?

Sword for Windows has uninstaller which should be in the same place as the program.

Is it possible to install Sword for Windows / text modules into USB disk (or some other place)?

The Sword for Windows applications is really simple, all is installed under one folder, including the modules. You can copy it anywhere as it is and run the program from there.

When I read the Syriac Peshitta and some other modules all I see are boxes?

You don't have a proper font installed. It should be unicode font and have the Syriac or other letters which the module uses. Not all unicode fonts have those.

I love your Bible Tool. Can I install it on our churches website?

Yes.

Do you have a Sword program for my phone? my pda? my handheld?

Maybe.

I've found a bug. How do I report it?

Why doesn't your program do such and so? I'd like it to do it. It should to be competitive.

How do I do something in MacSword? BibleTime? GnomeSword? BibleDesktop? The SWORD Project for Windows?

Somebody sells your software in net, is it right?

It's not forbidden to sell Free Software. However, according to licence the source code must be included. Some people also sell free programs without telling that they are really free, and that is morally wrong.