Difference between revisions of "Help:Contents"

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=Reporting Bugs and Requesting Features=
 
=Reporting Bugs and Requesting Features=
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 +
 +
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.
  
 
Let us know the following:
 
Let us know the following:
−
* Which application are you using? (e.g. The SWORD Project for Windows, BibleDesktop, BibleTime, GnomeSword, MacSword, ...)
+
* '''Software''': Which application are you using?
−
* Which version of the application are you using? (If at all possible it is best to use the most recent version of your application.)
+
** The SWORD Project for Windows
−
* Which module (Bible, Commentary, Dictionary, ...) do you see the problem in? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
+
** Bibletime
−
* Is there something else we need to know in order to see the problem?
+
** GnomeSword
 +
** MacSword
 +
** BibleDesktop
 +
** FlashCards
 +
** etc.
 +
 
 +
* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
 +
 
 +
* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
 +
 
 +
* '''Operating System'''
 +
** Windows (9x, 2000, NT, ME, XP, Vista)
 +
** MacOSX (Panther, Tiger, Leopard)
 +
** Linux (which distrubution)
 +
** etc.
 +
 
 +
* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
 +
 
 +
==Specific Application Support==
 +
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, GnomeSword, or MacSword please see these websites directly for better answers.
 +
* Read the Installation Instructions.
 +
* Read the Frequently Asked Questions (FAQ) as your question may be a common one that we have already answered.
  
 
==Email Support==
 
==Email Support==
 +
<table border="0" cellspacing="0" cellpadding="5">
 +
<tr>
 +
<td>'''Comments / Feedback'''</td>
 +
<td>sword-feedback at crosswire dot org</td>
 +
</tr>
 +
<tr>
 +
<td>'''Bug Reports'''</td>
 +
<td>sword-bugs at crosswire dot org</td>
 +
</tr>
 +
<tr>
 +
<td>'''General Questions'''</td>
 +
<td>sword-support at crosswire dot org</td>
 +
</tr>
 +
</table>
  
 
==Mailing List Support==
 
==Mailing List Support==
 +
At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.
 +
 +
'''General Mailing Lists'''
 +
<table border="1" cellspacing="0" cellpadding="5">
 +
<tr>
 +
    <th>Name</th>
 +
    <th>Description</th>
 +
    <th>List Address<br/>(subscribers only)</th>
 +
  </tr>
 +
  <tr>
 +
    <td>sword-info<br/>[http://www.crosswire.org/mailman/listinfo/sword-info Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-info Archives]</td>
 +
    <td>A very low volume list where significant updates to The SWORD Project for Windows are announced.</td>
 +
    <td>No posting allowed.</td>
 +
  </tr>
 +
  <tr>
 +
    <td>bibledesktop-announce<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-announce Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-announce Archives]</td>
 +
    <td>A very low volume list where significant updates to Bible Desktop are announced.</td>
 +
    <td rowspan="1" colspan="1">No posting allowed.</td>
 +
  </tr>
 +
  <tr>
 +
    <td>bibledesktop-users<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-users Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-users Archives]</td>
 +
    <td>A medium volume list to allow users to discuss usage of Bible Desktop.</td>
 +
    <td>bibledesktop-users at crosswire dot org</td>
 +
  </tr>
 +
</table>
 +
 +
'''Developer's Mailing Lists'''
 +
<table border="1" cellspacing="0" cellpadding="5">
 +
<tr>
 +
    <th>Name</th>
 +
    <th>Description</th>
 +
    <th>List Address<br/>(subscribers only)</th>
 +
  </tr>
 +
  <tr>
 +
    <td>sword-devel<br/>[http://www.crosswire.org/mailman/listinfo/sword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-devel Archives]</td>
 +
    <td>A medium volume list for discussion amongst the various Sword application and module developers.</td>
 +
    <td>sword-devel at crosswire dot org</td>
 +
  </tr>
 +
  <tr>
 +
    <td>jsword-devel<br/>[http://www.crosswire.org/mailman/listinfo/jsword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-devel Archives]</td>
 +
    <td>A medium volume list for discussion amongst the various JSword project developers.</td>
 +
    <td>jsword-devel at crosswire dot org</td>
 +
  </tr>
 +
  <tr>
 +
    <td>bt-devel<br/>[http://www.crosswire.org/mailman/listinfo/bt-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bt-devel Archives]</td>
 +
    <td>A medium volume list for discussion amongst the various BibleTime project developers.</td>
 +
    <td>bt-devel at crosswire dot org</td>
 +
  </tr>
 +
  <tr>
 +
    <td>sword-cvs<br/>[http://www.crosswire.org/mailman/listinfo/sword-cvs Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-cvs Archives]</td>
 +
    <td>A potentially high volume list of all software changes to the SWORD project.</td>
 +
    <td>No posting allowed.</td>
 +
  </tr>
 +
  <tr>
 +
    <td>jsword-svn<br/>[http://www.crosswire.org/mailman/listinfo/jsword-svn Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-svn Archives]</td>
 +
    <td>A potentially high volume list of all software changes to the JSword projects.</td>
 +
    <td>No posting allowed.</td>
 +
  </tr>
 +
</table>
 +
 +
==IRC - Internet Relay Chat==
 +
You may also try our live forum on Internet Relay Chat (IRC) at:
 +
irc.freenode.net #sword
  
 
==Bug/Request Tracking==
 
==Bug/Request Tracking==
Line 20: Line 120:
 
* [http://sourceforge.net/tracker/?group_id=73300 MacSword]
 
* [http://sourceforge.net/tracker/?group_id=73300 MacSword]
 
* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10011 Module Problems]
 
* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10011 Module Problems]
 +
 +
==Snail Mail==
 +
The CrossWire Bible Society
 +
P. O. Box 2528
 +
Tempe, AZ  85280-2528

Revision as of 01:19, 31 March 2008

Reporting Bugs and Requesting Features

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.

Let us know the following:

  • Software: Which application are you using?
    • The SWORD Project for Windows
    • Bibletime
    • GnomeSword
    • MacSword
    • BibleDesktop
    • FlashCards
    • etc.
  • Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
  • Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
  • Operating System
    • Windows (9x, 2000, NT, ME, XP, Vista)
    • MacOSX (Panther, Tiger, Leopard)
    • Linux (which distrubution)
    • etc.
  • Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, GnomeSword, or MacSword please see these websites directly for better answers.

  • Read the Installation Instructions.
  • Read the Frequently Asked Questions (FAQ) as your question may be a common one that we have already answered.

Email Support

Comments / Feedback sword-feedback at crosswire dot org
Bug Reports sword-bugs at crosswire dot org
General Questions sword-support at crosswire dot org

Mailing List Support

At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.

General Mailing Lists

Name Description List Address
(subscribers only)
sword-info
Subscribe  Archives		 A very low volume list where significant updates to The SWORD Project for Windows are announced. No posting allowed.
bibledesktop-announce
Subscribe  Archives		 A very low volume list where significant updates to Bible Desktop are announced. No posting allowed.
bibledesktop-users
Subscribe  Archives		 A medium volume list to allow users to discuss usage of Bible Desktop. bibledesktop-users at crosswire dot org

Developer's Mailing Lists

Name Description List Address
(subscribers only)
sword-devel
Subscribe  Archives		 A medium volume list for discussion amongst the various Sword application and module developers. sword-devel at crosswire dot org
jsword-devel
Subscribe  Archives		 A medium volume list for discussion amongst the various JSword project developers. jsword-devel at crosswire dot org
bt-devel
Subscribe  Archives		 A medium volume list for discussion amongst the various BibleTime project developers. bt-devel at crosswire dot org
sword-cvs
Subscribe  Archives		 A potentially high volume list of all software changes to the SWORD project. No posting allowed.
jsword-svn
Subscribe  Archives		 A potentially high volume list of all software changes to the JSword projects. No posting allowed.

IRC - Internet Relay Chat

You may also try our live forum on Internet Relay Chat (IRC) at: 

irc.freenode.net #sword

Bug/Request Tracking

Each project has its own reporting mechanism. Here are a few:

Snail Mail

The CrossWire Bible Society 
P. O. Box 2528 
Tempe, AZ  85280-2528
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