Difference between revisions of "Help:Contents"

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(Reporting Bugs and Requesting Features: == Problem solving ==)
(General Remarks)
 
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== Problem solving ==
 
 
=Reporting Bugs and Requesting Features=
 
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.
 
+
==General Remarks==
 
Most questions that we receive have been answered in our [[EnduserFAQ|Frequently Asked Questions (FAQ)]]. Please read this first.
 
Most questions that we receive have been answered in our [[EnduserFAQ|Frequently Asked Questions (FAQ)]]. Please read this first.
  
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.
+
The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check [[DevTools:Program Crash]].
  
 
Let us know the following:
 
Let us know the following:
 
* '''Software''': Which application are you using?
 
* '''Software''': Which application are you using?
** The SWORD Project for Windows
 
** Bibletime
 
** Xiphos (formerly GnomeSword)
 
** MacSword
 
** BibleDesktop
 
** FlashCards
 
** etc.
 
 
 
* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
 
* '''Version''': Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
 
 
* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
 
* '''Module''': In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
 
 
* '''Operating System'''
 
* '''Operating System'''
** Windows (9x, 2000, NT, ME, XP, Vista, 7) ''remember to state which service pack''
 
** MacOSX (Panther, Tiger, Leopard, Snow Leopard, Lion)
 
** Linux (which distribution)
 
** etc.
 
 
 
* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
 
* '''Description''': Give a brief description of the problem. Is there something else we need to know in order to see the problem?
  
 
==Specific Application Support==
 
==Specific Application Support==
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, GnomeSword, or MacSword please see these websites directly for better answers. If you are having problems installing an application, please read it's installation instructions first.
+
Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.
  
 
==Email Support==
 
==Email Support==
Line 47: Line 29:
 
<td>sword-support at crosswire dot org</td>
 
<td>sword-support at crosswire dot org</td>
 
</tr>
 
</tr>
</table>
 
 
==Mailing List Support==
 
At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.
 
 
===General Mailing Lists===
 
<table border="1" cellspacing="0" cellpadding="5">
 
<tr>
 
    <th>Name</th>
 
    <th>Description</th>
 
    <th>List Address<br/>(subscribers only)</th>
 
  </tr>
 
  <tr>
 
    <td>sword-info<br/>[http://www.crosswire.org/mailman/listinfo/sword-info Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-info Archives]</td>
 
    <td>A very low volume list where significant updates to The SWORD Project for Windows are announced.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>bibledesktop-announce<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-announce Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-announce Archives]</td>
 
    <td>A very low volume list where significant updates to Bible Desktop are announced.</td>
 
    <td rowspan="1" colspan="1">No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>bibledesktop-users<br/>[http://www.crosswire.org/mailman/listinfo/bibledesktop-users Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bibledesktop-users Archives]</td>
 
    <td>A medium volume list to allow users to discuss usage of Bible Desktop.</td>
 
    <td>bibledesktop-users at crosswire dot org</td>
 
  </tr>
 
</table>
 
 
===Developer's Mailing Lists===
 
<table border="1" cellspacing="0" cellpadding="5">
 
<tr>
 
    <th>Name</th>
 
    <th>Description</th>
 
    <th>List Address<br/>(subscribers only)</th>
 
  </tr>
 
  <tr>
 
    <td>sword-devel<br/>[http://www.crosswire.org/mailman/listinfo/sword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various Sword application and module developers.</td>
 
    <td>sword-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>jsword-devel<br/>[http://www.crosswire.org/mailman/listinfo/jsword-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various JSword project developers.</td>
 
    <td>jsword-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>bt-devel<br/>[http://www.crosswire.org/mailman/listinfo/bt-devel Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/bt-devel Archives]</td>
 
    <td>A medium volume list for discussion amongst the various BibleTime project developers.</td>
 
    <td>bt-devel at crosswire dot org</td>
 
  </tr>
 
  <tr>
 
    <td>sword-cvs<br/>[http://www.crosswire.org/mailman/listinfo/sword-cvs Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/sword-cvs Archives]</td>
 
    <td>A potentially high volume list of all software changes to the SWORD project.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
  <tr>
 
    <td>jsword-svn<br/>[http://www.crosswire.org/mailman/listinfo/jsword-svn Subscribe]&nbsp;&nbsp;[http://www.crosswire.org/pipermail/jsword-svn Archives]</td>
 
    <td>A potentially high volume list of all software changes to the JSword projects.</td>
 
    <td>No posting allowed.</td>
 
  </tr>
 
 
</table>
 
</table>
  
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For a simple web based, IRC client use [http://embed.mibbit.com/?server=irc.freenode.net&channel=%23sword Mibbit irc.freenode.net #sword].
 
For a simple web based, IRC client use [http://embed.mibbit.com/?server=irc.freenode.net&channel=%23sword Mibbit irc.freenode.net #sword].
 
==Forums==
 
If you are looking for support or a place to discuss CrossWire and its products/activities, try [http://crosswire.org/forums our forums] instead.
 
 
==News==
 
Get our news feeds:
 
* General news: http://crosswire.org/news.rss.jsp
 
* Modules news: http://www.crosswire.org/sword/modules/pubmods.rss
 
 
==Bug/Request Tracking==
 
If you don't see the relevant project issues tracker further below, then look for it in
 
* [http://www.crosswire.org/bugs/secure/BrowseProjects.jspa#all All Projects]
 
For convenience, here is a list of our trackers.
 
* Bible Desktop (BD)
 
* BibleCS (BCS)
 
* Eloquent (MACSW)
 
* Eloquent for iPad (ELOIPAD)
 
* Flashcards (FC)
 
* JSword (JS)
 
* Module Tools (MODTOOLS)
 
* Modules (MOD)
 
* New Testament Virtual Manuscript Room (NTVMR)
 
* PocketSword (PS)
 
* Prose (PROS)
 
* QPSword (QPS)
 
* SWORD (API)
 
* SwordReader (SR)
 
* SwordWeb (SWEB)
 
* Tyndale STEP (TYNSTEP)
 
 
=== Back-end ===
 
Report issues for the SWORD API here:
 
* [http://www.crosswire.org/bugs/browse/API SWORD API]
 
 
=== Modules ===
 
Report text and/or markup issues here: (only for modules in the main or av11n CrossWire repositories)
 
* [http://www.crosswire.org/bugs/browse/MOD Modules]
 
 
=== Front-end applications ===
 
Each project has its own reporting mechanism. Here are a few:
 
* [http://crosswire.org/bugs/secure/BrowseProject.jspa?id=10004 The SWORD Project for Windows (code name: BibleCS)]
 
* [http://sourceforge.net/tracker/?group_id=954 BibleTime]
 
* [http://sourceforge.net/tracker/?group_id=5528 GnomeSword]
 
* [http://www.crosswire.org/bugs/secure/BrowseProject.jspa?id=10000 BibleDesktop]
 
* [http://sourceforge.net/tracker/?group_id=73300 MacSword]
 
* [http://code.google.com/p/bpbible/issues BPBible]
 
 
== See also ==
 
* [[Program crashing]] &ndash; hints on what general steps to take when any front-end application crashes.
 
 
==Snail Mail==
 
The CrossWire Bible Society
 
P. O. Box 2528
 
Tempe, AZ  85280-2528
 
  
 
[[Category:Support]]
 
[[Category:Support]]
 
[[Category:Mailing lists]]
 
[[Category:Mailing lists]]

Latest revision as of 22:00, 8 January 2018

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

General Remarks

Most questions that we receive have been answered in our Frequently Asked Questions (FAQ). Please read this first.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front. In case of a crashing program, please check DevTools:Program Crash.

Let us know the following:

  • Software: Which application are you using?
  • Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
  • Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
  • Operating System
  • Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.

Email Support

Comments / Feedback sword-feedback at crosswire dot org
Bug Reports sword-bugs at crosswire dot org
General Questions sword-support at crosswire dot org

Live Chat

You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:

irc.freenode.net #sword

Some of the CrossWire projects also have their own IRC channel.

irc.freenode.net #xiphos

For a simple web based, IRC client use Mibbit irc.freenode.net #sword.