Revision as of 22:04, 29 January 2016

Problem solving

Before reading the rest of this page, please pay a visit to this Wikipedia article about problem solving. Think carefully about how best to describe the problem you wish to report, and which details are needed as evidence, and which are superfluous. Before reporting a problem, make certain that you and/or others can reproduce it by going through exactly the same steps. And always remember to provide sufficient information about the program version, module name, operating system, etc. None of us are mind-readers, so describing a problem as accurately and precisely as possible is a vital part towards getting it solved.

Reporting Bugs and Requesting Features

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

Most questions that we receive have been answered in our Frequently Asked Questions (FAQ). Please read this first.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.

Let us know the following:

• Software: Which application are you using?
  • The SWORD Project for Windows
  • Bibletime
  • Xiphos (formerly GnomeSword)
  • MacSword
  • BibleDesktop
  • FlashCards
  • etc.

• Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)

• Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)

• Operating System
  • Windows (9x, 2000, NT, ME, XP, Vista, 7) remember to state which service pack
  • MacOSX (Panther, Tiger, Leopard, Snow Leopard, Lion)
  • Linux (which distribution)
  • etc.

• Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, Xiphos, or Eloquent please see these websites directly for better answers. If you are having problems installing an application, please read its installation instructions first.

Email Support

Mailing List Support

At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.

General Mailing Lists

Developer's Mailing Lists

Live Chat

You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:

irc.freenode.net #sword

Some of the CrossWire projects also have their own IRC channel.

irc.freenode.net #xiphos

For a simple web based, IRC client use Mibbit irc.freenode.net #sword.

News

Get our news feeds:

• General news: http://crosswire.org/news.rss.jsp
• Modules news: http://www.crosswire.org/sword/modules/pubmods.rss

Bug/Request Tracking

If you don't see the relevant project issues tracker further below, then look for it in

• All Projects

For convenience, here is a list of our trackers.

• Bible Desktop (BD)
• BibleCS (BCS)
• Eloquent (MACSW)
• Eloquent for iPad (ELOIPAD)
• Flashcards (FC)
• JSword (JS)
• Module Tools (MODTOOLS)
• Modules (MOD)
• New Testament Virtual Manuscript Room (NTVMR)
• PocketSword (PS)
• Prose (PROS)
• QPSword (QPS)
• SWORD (API)
• SwordReader (SR)
• SwordWeb (SWEB)
• Tyndale STEP (TYNSTEP)

Back-end

Report issues for the SWORD API here:

• SWORD API

Modules

Report text and/or markup issues here: (only for modules in the main or av11n CrossWire repositories)

• Modules

Front-end applications

Each project has its own reporting mechanism. Here are a few:

• The SWORD Project for Windows (code name: BibleCS)
• BibleTime
• Xiphos
• BibleDesktop
• MacSword
• BPBible

See also

• Program crashing – hints on what general steps to take when any front-end application crashes.

Snail Mail

The CrossWire Bible Society 
P. O. Box 2528 
Tempe, AZ  85280-2528